在电子商务的浪潮中，亚马逊作为全球最大的在线零售平台之一，拥有着庞大的消费者群体和丰富的商品种类。作为卖家，如何通过有效的客户反馈来提升商品评分和店铺信誉，是每个卖家都必须面对的问题。而亚马逊测评邮件，便是这个过程中的关键一环。本文将为大家详细介绍亚马逊测评邮件的模板，帮助卖家打造专业高效的产品反馈。

亚马逊测评邮件模板的重要性

让我们来探讨一下亚马逊测评邮件模板的重要性。

表格：亚马逊测评邮件模板的重要性分析

亚马逊测评邮件模板的基本结构

接下来，我们来了解一下亚马逊测评邮件模板的基本结构。

表格：亚马逊测评邮件模板基本结构

亚马逊测评邮件模板范例

下面，我们将提供一个具体的亚马逊测评邮件模板范例。

范例：

```

亲，您收到的新款手机用得怎么样？

【称呼】：尊敬的XX买家，

您好！我是这款手机的品牌专员XX，首先感谢您在我们店铺购买了我们的新款手机。在这封邮件中，我想请您分享一下您使用这款手机的真实感受。

【产品介绍】：

这款手机采用了最新一代的处理器，性能卓越，拍照功能强大。它还具备超长续航和时尚的外观设计，相信您一定会喜欢。

【用户体验分享】：

自从收到这款手机以来，我几乎每天都使用它。无论是工作还是娱乐，这款手机都表现得非常出色。它的拍照功能让我拍出了很多令人惊艳的照片，而且电池续航能力也超乎我的想象。

【评价鼓励】：

如果您对这款手机满意，烦请在亚马逊上留下您的宝贵评价，这将对我们品牌的发展至关重要。您的满意是我们最大的动力！

【语】：

再次感谢您的支持，如果您有任何问题或建议，请随时联系我。期待您的下次光临！

顺祝商祺！

XX品牌专员

```

总结

通过以上内容，我们了解了亚马逊测评邮件模板的重要性、基本结构以及一个具体的范例。在实际操作中，卖家可以根据自己的产品特点和市场定位，对模板进行修改和优化，以提高邮件的吸引力和转化率。

提醒各位卖家在撰写测评邮件时，务必保证内容的真实性和客观性，以免误导消费者。只有这样，才能真正发挥亚马逊测评邮件的作用，助力您的店铺走向成功。

亚马逊邮件回复模板大全

一、差评处理邮件模板

1.处理差评（两封邮件）

第一封邮件：（真诚道歉-退款-补发）

Dear【顾客名字】

Please accept our apologies for the inconvenience you are experiencing! Rest assured that is not our standard at all We take our product quality very seriously here at【店铺名字】and we want to make things right for you!

We Truly appreciate you giving our【产品名字】a try. You are Protected by our guarantee and since you were not satisfied, we have issued you a full refund on your purchase. There is no need for you to send us back the product, It’s a hassle to go to the post office and I don’t want you wasting your time

Not only will I give you a full refund,I would also LOVE to send you a replacement FREE of charge.You should be receiving the new【产品】in next 1-2days!

Thanks very much for your time and let us know if there’s anything else we can do for you!

Best Regards

【你的名字】

【店铺名】

第二封邮件：退款和补发后，委婉引导客户更新评论

Dear【顾客名字】

Thanks for being patient with us and really appreciate it. Does your new product work well? If yes, can you share your feelings with us? it would give other customers some much-needed peace of mind.

Customer experience is important to us and we value your response. All responses will be used to further improve the quality of our service and products.

Any other help need, please feel free to let us know. Best Regards

【你的名字】

【店铺名】

二、其他常见邮件模板

1.物流显示已妥投，但买家来信表示未收到货

Dear{$BuyerName}, We have checked the real-time logistics information of{$OrderId} when we receive your mail at once, and it shows that the post have delivered to you. You could check on the website:{具体查询网站}. And could you kindly ask your neighbour or your family if anyone picked your package? So we can provide the tracking number{物流跟踪号} to you and suggest you to check with the clerk in your local post with the number. Please let us know if you have any questions or concerns.Keep in touch. Sincerely yours,{$ShopName} After-sales Customer Services

2.买家想取消订单，但卖家已发货

Dear{$BuyerName}, Sorry to hear that you would like to cancel the order{$OrderId}. We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The{商品名称}may be quite suitable for you, to say the least, if you don’t like it, you can give it to your relatives or friends as a gift. Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you. Have a nice day! Sincerely yours,{$ShopName} After-sales Customer Services

3.买家收到货但因商品尺寸不合适想退货退款

Dear{$BuyerName}, We really appreciate your great support on us. But sorry for the inconvenience that the{商品名称} did not fit you. Will it be possible to give others as a gift? Or how about we make you a{具体金额} refund as a way to make up for this? If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority. Looking forward to your reply! Sincerely yours,{$ShopName} After-sales Customer Services

4.买家投诉或来信告知卖家发错颜色、商品或商品有缺陷等

Dear{$BuyerName}, We are so sorry about that. This is your order:{商品名称}&{$OrderId}. Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don’t worry. Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority. Best regards! Sincerely yours,{$ShopName} After-sales Customer Services

5.买家发来图片后卖家根据责任情况引导退部分或全额款

Dear{$BuyerName}, We’re so sorry for the unsatisfied purchase. We’re willing to solve the problem. As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a{具体金额} refund to you as our sincere apology, is that ok for you? Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority. Looking forward to hear you soon. Once again, we send our sincere apology. Have a nice day! Sincerely yours,{$ShopName} After-sales Customer Services

6.买家坚持称商品有问题但又不想或不能提供照片

Dear{$BuyerName}, We’re so sorry for the unsatisfied purchase. We’d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again. As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us. So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem. Hope to receive your picture soon. Have a nice day! Sincerely yours,{$ShopName} After-sales Customer Services

7.买家无理由退货退款

Dear{$BuyerName}, Thank you for contacting us. Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the{商品名称} is used or damaged visually. Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of{$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred. We appreciate your cooperation. Best regards. Sincerely yours,{$ShopName} After-sales Customer Services

12.客户询问物流跟踪号或者询问是否已发货

Dear{$BuyerName}, Thank you for asking. Your order{$OrderId} are shipped on{}. You item is on the way to your shipping address, here is the tracking#********. You could track it on{具体查询网站}. Item was shipped from China. Normally, you will receive this item within{你的listing页面标注的配送时长} business days. We have checked your estimated date is{物流派送时间}. Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch. Best regards Sincerely yours,{$ShopName} After-sales Customer Services

约定到货期限已过但对方并未收到货

Dear{$BuyerName}, We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to endure. Your item had been shipped on{送达时间},it got delayed by the{这边尽量写上不可抗力的原因}. So the shipment usually takes{预计时长} business days. Could you please wait for another two weeks? If the package still not arrive in due, please contact us and we will do our best to solve it and offer you a satisfactory service. Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it’s really kind of you to return the payment when you get the item. Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority. Looking forward to your reply. Sincerely yours,{$ShopName} After-sales Customer Services

13.亚马逊的商品被跟卖，发警告信的邮件模板

Hello,

We have noticed that you are not authorized to sell this card knife and you have listed this particular item(ASIN:-) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.

Please send the confirmation to us after you remove the product as issued from your listing.

If you do not comply with these demands, we will have no notice but to claim withamazon seller performance department, which will seriously impact your Amazon selling privileges.

Please handle and reply us as soon as possible, otherwise we will complaints and amazon.

亚马逊真人测评,如何给买家发邮件不会被封

亚马逊真人测评中，邮件交流是卖家与买家沟通的常用方式。需要沟通的买手太多，卖家经常会邮件群发。但是很多卖家会发现域名经常被封。如何避免这种状况的出现呢？

Fusionzoom ARS买手管理系统可以自动群发大量邮件的同时，防止域名被封无法发送邮件的情况。在Fusionzoom ARS的“mailgun配置”页面，可以配置多个mailgun域名信息，然后将其中一个域名设置为“启用状态”，启用只会使用当前启用状态的mailgun域名进行发送邮件。界面会详细列出每个maingun最近30天发送量以及各种邮件发送失败的错误信息。当bounced超过5%，complaints超过0.05%时，卖家需要换其他域名进行群发。保证了每个域名的安全性。而且即使其中一个域名被封也不会影响邮件发送，毕竟可以换其他域名继续发送。

...18封亚马逊常见问题的回复邮件模板,分享给有需要的朋友

2亚马逊账号被冻结，发解冻邮件模板亲爱的卖家，“A”，我们注意到您的账户在过去的几天里出现了异常活动。根据我们的系统记录，这些活动可能违反了亚马逊的卖家协议。为了确保账户安全，我们已经暂时冻结了您的账户。请您在接下来的24小时内，通过以下方式确认账户安全：(1)确保您的所有商品描述中没有包含任何违反版权或商标权的内容；(2)检查并删除所有与您的账户关联的违规商品信息。如您未能在24小时内采取上述措施，我们将进一步调查，并可能采取更严厉的措施。感谢您的配合。

3亚马逊收到投诉信，发处理邮件模板尊敬的“B”，我们收到了关于您销售的商品可能侵犯“C”公司商标权的投诉。根据调查，您确实存在使用“C”公司受保护商标的行为，这违反了亚马逊的卖家协议。请您在接下来的48小时内，提供相关证明文件，说明您与“C”公司之间的授权关系或解释为何您的使用方式符合法律规定。如果未能在规定时间内提供有效证明，我们将不得不采取进一步行动，包括但不限于移除相关商品信息。感谢您的理解与合作。

4亚马逊收到客户退货请求，发处理邮件模板尊敬的客户，“A”，感谢您选择我们的产品。我们收到您关于产品退货的请求。为了能够及时处理您的退货申请，请您在接下来的10个工作日内，提供以下信息：(1)退货商品的详细清单，包括ASIN码和购买日期；(2)您的订单号；(3)退货原因及任何相关照片或视频证据。我们将尽快审核您的申请，并根据实际情况安排退款或换货。感谢您的支持和理解。

5亚马逊收到关于配送时间的投诉，发改进邮件模板尊敬的客户，“B”，我们非常重视您对我们配送服务的反馈。您提到的配送延迟问题我们已经记录，并会立即采取措施改进。请您在接下来的30天内，提供您的订单号和具体投诉内容。我们将根据您的反馈，进一步优化配送流程，确保今后不再出现类似情况。感谢您的宝贵意见，我们会不断努力提升服务质量。

6亚马逊收到关于产品缺陷的投诉，发解决方案邮件模板尊敬的客户，“C”，我们了解到您对我们的产品感到不满意。您提到的产品缺陷问题我们已经记录，并会尽快安排处理。请您提供购买订单号和具体问题描述，我们将根据情况为您提供退货、换货或退款等解决方案。我们非常抱歉给您带来的不便，并承诺会尽快解决此问题。感谢您的反馈。

7亚马逊收到关于商品描述不符的投诉，发处理邮件模板尊敬的客户，“D”，我们非常重视您对我们商品描述的反馈。您提到的商品信息与实物不符的问题我们已经记录，并会立即采取措施改进。请您在接下来的10个工作日内，提供购买订单号、商品详情及实物照片。我们将根据您的反馈，核实并修正相关商品信息，确保今后不再出现类似情况。感谢您的宝贵意见，我们会不断努力提升服务质量。

8亚马逊收到关于订单未按时发货的投诉，发解决方案邮件模板尊敬的客户，“E”，我们非常重视您对我们发货时间的反馈。您提到的订单未按时发货问题我们已经记录，并会立即采取措施改进。请您提供订单号和具体投诉内容，我们将尽快处理并安排发货。同时，为了感谢您的耐心等待，我们将提供相应的补偿措施。感谢您的宝贵意见，我们会不断努力提升服务。

9亚马逊收到关于支付问题的投诉，发处理邮件模板尊敬的客户，“F”，我们非常重视您对我们支付服务的反馈。您提到的支付问题我们已经记录，并会立即采取措施解决。请您提供订单号和具体问题描述，我们将尽快核实并处理。为了确保您的支付安全，我们建议您使用官方支付方式。感谢您的宝贵意见，我们会不断努力提升服务质量。

10亚马逊收到关于商品价格问题的投诉，发处理邮件模板尊敬的客户，“G”，我们非常重视您对我们商品价格的反馈。您提到的商品价格问题我们已经记录，并会立即采取措施解决。请您提供购买商品的订单号和具体价格问题描述，我们将尽快核实并处理。为了确保您的购物体验，我们建议您使用官方支付方式。感谢您的宝贵意见，我们会不断努力提升服务质量。

11亚马逊收到关于商品质量问题的投诉，发解决方案邮件模板尊敬的客户，“H”，我们非常重视您对我们商品质量的反馈。您提到的商品质量问题我们已经记录，并会立即采取措施解决。请您提供购买商品的订单号和具体问题描述，我们将尽快核实并处理。为了确保您的权益，我们承诺将提供退货、换货或退款等解决方案。感谢您的宝贵意见，我们会不断努力提升产品质量。

12亚马逊收到关于客户服务态度的投诉，发改进邮件模板尊敬的客户，“I”，我们非常重视您对我们客户服务态度的反馈。您提到的服务态度问题我们已经记录，并会立即采取措施改进。请您提供具体投诉内容，我们将尽快核实并处理。为了确保每位客户的满意度，我们承诺会不断优化客户服务流程，提升服务质量。感谢您的宝贵意见，我们会不断努力提升服务质量。

13亚马逊收到关于商品配送错误的投诉，发处理邮件模板尊敬的客户，“J”，我们非常重视您对我们配送服务的反馈。您提到的商品配送错误问题我们已经记录，并会立即采取措施解决。请您提供订单号和具体问题描述，我们将尽快核实并处理。为了确保您的权益，我们承诺将提供退货、换货或退款等解决方案。感谢您的宝贵意见，我们会不断努力提升服务质量。

14亚马逊收到关于商品描述不符的投诉，发处理邮件模板尊敬的客户，“K”，我们非常重视您对我们商品描述的反馈。您提到的商品信息与实物不符的问题我们已经记录，并会立即采取措施改进。请您在接下来的10个工作日内，提供购买订单号、商品详情及实物照片。我们将根据您的反馈，核实并修正相关商品信息，确保今后不再出现类似情况。感谢您的宝贵意见，我们会不断努力提升服务质量。

15亚马逊收到关于商品价格问题的投诉，发处理邮件模板尊敬的客户，“L”，我们非常重视您对我们商品价格的反馈。您提到的商品价格问题我们已经记录，并会立即采取措施解决。请您提供购买商品的订单号和具体价格问题描述，我们将尽快核实并处理。为了确保您的购物体验，我们建议您使用官方支付方式。感谢您的宝贵意见，我们会不断努力提升服务质量。

16亚马逊收到关于商品质量问题的投诉，发解决方案邮件模板尊敬的客户，“M”，我们非常重视您对我们商品质量的反馈。您提到的商品质量问题我们已经记录，并会立即采取措施解决。请您提供购买商品的订单号和具体问题描述，我们将尽快核实并处理。为了确保您的权益，我们承诺将提供退货、换货或退款等解决方案。感谢您的宝贵意见，我们会不断努力提升产品质量。

17亚马逊收到关于客户服务态度的投诉，发改进邮件模板尊敬的客户，“N”，我们非常重视您对我们客户服务态度的反馈。您提到的服务态度问题我们已经记录，并会立即采取措施改进。请您提供具体投诉内容，我们将尽快核实并处理。为了确保每位客户的满意度，我们承诺会不断优化客户服务流程，提升服务质量。感谢您的宝贵意见，我们会不断努力提升服务质量。

18亚马逊收到关于商品配送错误的投诉，发处理邮件模板尊敬的客户，“O”，我们非常重视您对我们配送服务的反馈。您提到的商品配送错误问题我们已经记录，并会立即采取措施解决。请您提供订单号和具体问题描述，我们将尽快核实并处理。为了确保您的权益，我们承诺将提供退货、换货或退款等解决方案。感谢您的宝贵意见，我们会不断努力提升服务质量。